Producing Results!

Businesses and/or corporations, are a direct reflection of your senior management team. Every senior management team has a culture and a personality of its own; a set of distinctive traits and characteristics that are unique to the organization. For example, the executive team may be unapproachable, judgmental and critical in nature. The staff may in turn be defensive, aggressive and hostile. So, how can you exceed in customer service and create staff that are friendly and helpful? Arthur John Gardner once said, “Most ailing organizations have developed a functional blindness to their own defects. They are not suffering because they cannot see their own problems” They are experiencing issues because they fail to look at themselves as individuals. At the same time, are the employees aware of the future of the company, the company’s vision, purpose, and mission?

If you want to increase your financials, produce more, and get good results, then it could well be time to initiate CHANGE, to move in a new direction. Change is natural and good, yet people tend to resist change. Resistance to change comes from a fear of the unknown and employees believing that there is nothing for them to be gained on a personal level, so why bother. If you are going to change anything, you will need to delve into the culture of the organization, meaning, the values and behaviours that contribute to the unique social and psychological environment of an organization. This includes an organization’s expectations, experiences, philosophy and the values that hold it together, based on shared attitudes, beliefs, customs and written and unwritten rules that have been developed over time and are considered valid. If change is going to happen, you will need to change the behaviours of 90% of the employees. These are the people that have accepted the ideas that have been passed down to them and behave accordingly. Their behaviours have become automatic. Make the decision that it is time to get-up and get-out of your comfort zone. If you really want results, make the decision to change something; a part of the business that needs revitalizing. As a responsible leader of the future you need to ensure these changes become PERMANENT! It is human nature for us to want to follow the crowd and therefore you will always experience some type of resistance. Your colleagues in the boardroom are going to resist your ideas. Can you begin to see the bigger picture? They may work against you, loudly or quietly and usually behind your back. Therefore we are reluctant to do what needs to be done in order to cultivate change. There are people in your organization that know how to do things better; however, they are sitting back and accepting ideas that have been passed down as it is the way things have always been done. You want to inspire new ideas, collaboration, creativity and innovation in order to survive in this competitive market.

Stephen R Covey, Author of The 8th Habit, “…has worked with organizations around the world for over forty years and has been a student of the findings of the great minds who have studied organizations. Most of the great cultural shifts; ones that have built great organizations that sustain long term growth, prosperity, and contribution to the works…all started with one person” Stop being the person who spends most of their time dealing with “urgent matters”, the one who is literally beaten up by problems all day. Be a WARRIOR! Make the CHANGE! Produce RESULTS!

Note: In the classic book, Good to Great. The Author found two characteristics that describe great leaders: “will and humility. Will is the determination to follow through on an organizational vision, mission, or goal that is bigger than you are. Humility is the capacity to recognize that leadership is about serving others instead of being served. People will follow you.

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